Privacy Policy

Effective Date: 01/09/2023

Welcome to Success.ai (hereinafter referred to as "Success.ai," "we," "us," "our," or "the Company"). We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our services, visit our website (success.ai), or interact with us in any way.

1. Consent

By using our services or providing personal information through our website or other platforms owned by Success.ai, you consent to the collection, processing, storage, and usage of your personal data as described in this Privacy Policy. You also have the right to request rectification, erasure, or to be forgotten.

2. Personal Data Collected

2.1 Identity and Contact Details:Personal data is collected by Success.ai, a company registered under US laws, with registered address [Insert Address], and contact email: support@success.ai.

2.2 Data Collected on the Site:When you subscribe to our services, we collect and manage the following data: email, first name, last name, Intra-community VAT number (when applicable), login, password, mailing address, country, phone number, IP address(es), and domain name. We may also collect log-on data, browsing data (with your authorization), order history, complaints, incidents, information on subscriptions, and messages on our site.

Please do not provide sensitive personal data, such as government identifiers, complete credit card numbers, medical records, or other sensitive information. For payments and analytics, we use Stripe, which has its own privacy policy at [Insert Stripe Privacy Policy Link].

3. Purposes of Processing and Legal Basis

We process your personal data for the following purposes, each associated with a legal basis:

• Legitimate Interests: To improve our services, personalize content, analyze usage, and inform you about our services and partner offers.
• Contractual Performance: To provide our services and facilitate verifications related to your account.
• Consent/Legitimate Interests: To send newsletters, use case studies, and marketing materials.
• Legal Obligations: To prevent, detect, investigate prohibited or unlawful activities and ensure compliance with our terms of use.

We process personal data in accordance with applicable data protection laws.

4. Newsletter and Marketing Emails

If you have subscribed to our newsletters, you can easily unsubscribe by following the "unsubscribe" links included in every email sent.

5. Email Statistics

We may analyze email statistics, such as click, open, and bounce rates, to assess the performance of your email campaigns.

6. Testimonials

We may publish a list of Customers & Testimonials on our sites with customer names and job titles. We obtain customer authorization before publishing any testimonial. To be removed from this list, contact us at support@success.ai.

7. Third-Party Disclosures

We may share personal data with our partner companies to provide support and assistance for our services. We do not sell or rent your personal data to third parties for marketing purposes. We only disclose data as required by law, for transaction processing, or to authorized subcontractors or sub-processors.

8. Your Data Protection Rights

Under the European General Data Protection Regulation (GDPR), you have several rights related to your personal data, including the right to access, rectify, restrict processing, erasure, data portability, object, and define instructions related to data after your death. You can exercise these rights by contacting us at support@success.ai. Requests will be processed within 30 days, and we may require proof of identity.

9. Google Compliance

Our use of information received from Google Accounts adheres to Google API Services User Data Policy, including Limited Use requirements.

10. Third-Party Data

When using our services, we have access to information contained in your email contact lists and email content. We store this data securely and only authorized personnel can access it for support purposes. You can export your contact lists at any time and modify or delete contacts from your account.

11. Data Retention Periods

We retain personal data for the following periods:

• Data for service execution: As needed to provide services, up to 3 years after account closure (unless required by law).
• Newsletter and marketing data: 3 years from collection or last active contact.
• Evidentiary data: For the statutory limitation period (generally 5 years).
• Data subject's rights data: As long as needed to verify identity, then deleted.

12. Location of Data Storage and Transfers

Our host servers are located within the European Union. In some cases, data may be transferred outside the EU, with safeguards such as adequacy decisions or standard contractual clauses.

13. Security

We prioritize the security of your personal data and implement industry-standard security measures to protect it from unauthorized access, disclosure, and loss. While we take precautions, no system is completely immune to security breaches. In the event of a breach, we will notify affected individuals and take appropriate action.

14. Cookie Policy

Please see our Cookie Policy for information about cookies, their identification, and your preferences regarding them.

15. Privacy Policy Changes

We reserve the right to update this Privacy Policy to reflect changes in laws or regulations. We will notify you of significant changes via our website or email at least 30 days before they take effect.

16. Contact Us

If you have any questions or concerns about this Privacy Policy, please email us at support@success.ai.

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Last updated on 10/09/2023.

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