mk****@amazon.com & No phone number available.

Matthew Kearns

With over 20 years of experience in planning, developing, and executing B2B and B2C customer experience programs, I... | 939 Waterview Lane, Erlanger, United States

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Matthew Kearns’s Emails mk****@amazon.com

Matthew Kearns’s Phone Numbers No phone number available.

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Matthew Kearns’s Location 939 Waterview Lane, Erlanger, United States

Matthew Kearns’s Expertise With over 20 years of experience in planning, developing, and executing B2B and B2C customer experience programs, I am a seasoned CX professional and a data storytelling expert. I currently work as a Sr. Manager, Product & Customer Insights at Amazon, where I lead a team of market research analysts and statisticians to deliver key insights and actionable recommendations for various product lines and customer segments. My mission is to align Amazon's service delivery model with customer needs and expectations, and to drive CX innovation and growth. I partner regularly with senior leaders and stakeholders across the organization to strategize, prioritize, and implement customer-centric initiatives based on data-driven insights. I also leverage my MBA and analytical skills to communicate complex data in a clear and compelling way, using presentations, dashboards, and reports. I am passionate about creating a high-performance and results-focused culture that supports employee engagement and customer loyalty.

Matthew Kearns’s Current Industry Amazon

Matthew Kearns’s Prior Industry
Various Companies | Us Bank | Fifth Third Bank | Amazon

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Work Experience

Amazon

Senior Product & Customer Insights Manager

Mon Aug 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Fifth Third Bank

Vice President, Head of Wholesale Banking and Wealth and Asset Management Client Experience

Fri Jun 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

Fifth Third Bank

Director, Commercial and Business Banking Client Experience

Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)

Us Bank

Director, Business-to-Business Voice of the Customer

Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)

Various Companies

Previous Work History

Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

Matthew Kearns Email Addresses

[email protected] Email

Matthew Kearns Phone Number

No phone number available. Phone number

FAQ About Matthew Kearns

Matthew Kearns is located at
939 Waterview Lane, Erlanger, United States

Matthew Kearns is a
With over 20 years of experience in planning, developing, and executing B2B and B2C customer experience programs, I am a seasoned CX professional and a data storytelling expert. I currently work as a Sr. Manager, Product & Customer Insights at Amazon, where I lead a team of market research analysts and statisticians to deliver key insights and actionable recommendations for various product lines and customer segments. My mission is to align Amazon's service delivery model with customer needs and expectations, and to drive CX innovation and growth. I partner regularly with senior leaders and stakeholders across the organization to strategize, prioritize, and implement customer-centric initiatives based on data-driven insights. I also leverage my MBA and analytical skills to communicate complex data in a clear and compelling way, using presentations, dashboards, and reports. I am passionate about creating a high-performance and results-focused culture that supports employee engagement and customer loyalty. Amazon

Matthew Kearns currently works in the
Amazon

Matthew Kearns specializes in
With over 20 years of experience in planning, developing, and executing B2B and B2C customer experience programs, I am a seasoned CX professional and a data storytelling expert. I currently work as a Sr. Manager, Product & Customer Insights at Amazon, where I lead a team of market research analysts and statisticians to deliver key insights and actionable recommendations for various product lines and customer segments. My mission is to align Amazon's service delivery model with customer needs and expectations, and to drive CX innovation and growth. I partner regularly with senior leaders and stakeholders across the organization to strategize, prioritize, and implement customer-centric initiatives based on data-driven insights. I also leverage my MBA and analytical skills to communicate complex data in a clear and compelling way, using presentations, dashboards, and reports. I am passionate about creating a high-performance and results-focused culture that supports employee engagement and customer loyalty.